Refund and cancellation policy

Customer satisfaction is our priority, and we handle issues with care and transparency.

• Refunds or replacements are provided only in cases where the product is damaged during delivery or if an incorrect product is sent due to our mistake.

• Customers must contact us within 48 hours of receiving the product, along with clear photos or videos showing the issue.

• Customized products are non-refundable unless they arrive damaged or incorrect.

• Refunds, once approved, will be processed to the original payment method within a reasonable timeframe.

• Order cancellations are not accepted once the product has been processed or customized.